Order Processing

Most orders are packed and shipped on the same business day. Orders placed on weekends or postal holidays will usually ship on the next business day.

Orders will be shipped no later than 2 business days after they are placed, unless a different timeframe is clearly stated on the applicable product page or at checkout. If an unexpected issue prevents us from meeting that timeframe, we will contact you using the email address provided with your order.

Business days are Monday through Friday, excluding federal and postal holidays. Processing time is the time needed to prepare and hand an order to the carrier; it is separate from the carrier's delivery time.

Shipping Methods

Orders are shipped through the United States Postal Service (USPS) unless the customer selects another available expedited shipping method at checkout.

Available services, prices, and estimated delivery times are displayed at checkout. Selecting expedited shipping changes the carrier's expected transit time but does not guarantee same-day processing. We will still process the order as promptly as possible and within the processing period stated above.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment. The amount may vary based on the destination, package weight, and shipping service selected.

Delivery Estimates

Any delivery date or transit time shown at checkout is an estimate provided by the carrier, not a guaranteed delivery date. Delivery may be delayed by weather, holidays, carrier disruptions, high-volume periods, or other circumstances outside our control.

Primos Grecos is not responsible for carrier delays after an order has been accepted by the carrier, but we will provide reasonable assistance with a carrier inquiry when appropriate.

Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout after the shipping label is created. Tracking information may take time to update after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order and contact us promptly if you notice an error.

We cannot guarantee that an address can be changed after an order is placed. We are not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. Additional shipping charges may apply if an order is returned to us and must be reshipped because of an address error.

Delayed, Lost, or Misdelivered Packages

If tracking has not updated for an unusual period, or if your package appears to be lost, contact primosgrecos@gmail.com with your order number so we can review the tracking information and, when appropriate, assist with a carrier inquiry.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors, and any building manager or mailroom, and contact the carrier. Then contact us promptly if the package remains missing.

A carrier scan showing delivery does not by itself guarantee that Primos Grecos can replace or refund the order. Any available resolution will depend on the facts, carrier findings, and applicable law.

Damaged Packages

If an item arrives damaged in transit, please follow our Returns and Refunds Policy. A complete replacement request for a damaged item must be received within 7 calendar days after delivery and include the photographs and information required by that policy.

Contact

Questions about shipping or delivery should be sent to primosgrecos@gmail.com. Please include your order number when contacting us about an existing order.