All Sales Are Final

Because Primos Grecos sells consumable food products, all sales are final. We do not accept returns or exchanges and do not provide refunds or store credit for change of mind, taste or flavor preferences, ordering the wrong product or quantity, or other customer ordering errors.

Please review your order carefully before completing checkout.

Damaged Items: Replacement Requests Only

If an item arrives damaged in transit, you may request a replacement. Your complete replacement request must be received within 7 calendar days after delivery, based on the delivery date shown by the carrier's tracking information.

Requests received more than 7 calendar days after delivery are not eligible for replacement unless applicable law requires otherwise.

How to Request a Replacement

Email primosgrecos@gmail.com within the 7-day period and include all of the following:

• Your full name and order number;
• A brief description of the damage;
• Clear photographs showing the damaged product;
• Clear photographs of the shipping box and internal packaging; and
• A clear photograph of the shipping label.

Please keep the damaged item and all original packaging until we finish reviewing your request. Do not consume a product if its container, safety seal, or packaging has been opened, broken, punctured, or otherwise compromised during shipping.

Incomplete requests may delay review. A request is not approved until Primos Grecos confirms approval in writing.

What Qualifies as Damage

Eligible damage is physical damage occurring during shipment that makes the product unsafe, unusable, or materially different from the condition in which it was shipped. Examples include a broken or punctured container, a compromised safety seal, or substantial product leakage.

Normal settling of seasoning, minor cosmetic damage to outer packaging that does not affect the product or its safety seal, taste preferences, and damage occurring after delivery do not qualify.

Approved Replacements

For an approved request, Primos Grecos will send one replacement of the same item at no additional product or standard shipping charge. Replacements are subject to product availability. If the same item is unavailable, we will contact you regarding the available resolution.

Replacement requests may be denied if they are late, incomplete, unsupported by the requested photographs, inconsistent with carrier information, or appear fraudulent or abusive.

No Unauthorized Returns

Do not mail or otherwise return a food product unless Primos Grecos gives you written instructions to do so. Unauthorized returns will not be accepted and will not qualify for a refund, credit, or replacement.

Rights Required by Law

Nothing in this policy limits any consumer right or remedy that cannot legally be waived. Where applicable law requires a remedy beyond this policy, Primos Grecos will provide the remedy required by law.

Contact

Questions or eligible damaged-item replacement requests should be sent to primosgrecos@gmail.com.